FAQ

When is a refund made?
Only if we have not provided the service in full, other reasons are not arguments for a return, especially replenishment through Bitcoin.
What complaints do you react to?
All complaints that violate the law of the European Union.
What toolbars is it possible to install on a VPS or dedicated server?
You can install any toolbar on you own, and you can also request the installation by our specialists at the following rates through the billing system:
ISPmanager 5 - $ 6 per month.
VestaCP - free.
DirectAdmin - $ 15 per month.
cPanel - $ 18 per month.
How to pay for web hosting?
For your convenience, we support several methods of payment: Visa and Mastercard, PayPal system, Webmoney, Yandex, Qiwi, Bitcoin and others (see the full list below). Simply choose the most convenient for you. Our customers can pay for services through personal accounts on our website.
I want to recommend your hosting to others. Do I get a bonus for it?
Of course. If you, as a customer of Morene.Host, recommend our services to a friend, you will get 10% of their payments - and not only one-off, but on a permanent basis.
Can I order individual tariff?
Of course. We are ready to take into account all your wishes and prepare an individual server configurations. It only takes to contact our technical support.
Can I time change the tariff after some?
Of course! You can switch from one tariff to another at any time.
In what currency do you accept payment?
Despite the fact that the prices are in dollars, in the billing system, you can pay virtually in any convenient for you currency. Billing simply converts it according to the current rate.
What is the minimum period of payment for your services?
30 days.
What is the difference between virtual and dedicated server?
Dedicated Server is a separate physical machine, at complete disposal of a particular client. Virtual server is an emulation of the selected, on a single physical machine there may be several virtual servers. However, each virtual server provides a complete and independent control.
What is KVM?
KVM (Kernel-based Virtual Machine) - a modern virtualization technology based on the Linux system. It allows you to create virtual servers on a single physical machine for different operating systems. Through KVM each VPS gets its own RAM and hard disk, which completely eliminates the possibility of "invasion" of one customer to another’s space, "isolating" the neighbors on the server from each other.
What is the Tier III +?
This International Standard is a data center that ensures extremely high level of reliability of information storage. In the data center of Tier III + standard all communication channels (cooling, ventilation, communications and power supply) must be duplicated. This allows you to carry out any repairs or maintenance work without stopping the server. Resiliency factor in the Tier III + level of 99.98%.
Where is your data center?
Our modern (Tier III +) data center is located in the Netherlands.
Are your servers administered?
No, we provide virtual servers and dedicated servers without the administration, however, for any questions you can always contact our specialists.
How to move a site from another hosting to yours?
You do not need to worry about it! Please contact our support team, and a specialist will take your site to our hosting for free.
Do you provide protection against DDoS-attacks?
Yes, we provide hardware protection for all servers from DDoS-attacks.
What is the full list of payment methods?
Our services in the automatic mode, you can pay via:
- Visa / MasterCard
- WebMoney
- QIWI
- Yandex money
- PerfectMoney
- Paxum
- Beauty Communications
- Beeline
- CONTACT
- Russian Bank
- Russia Terminals
- Terminals Ukraine
- Megaphone
- TELE 2
- Internet bank "Tinkoff"
- Internet banking Faktura.ru
- Advcash
- Btce
- ecoin
- MTS
- Rtbank
- OKPay
- Internet Banking «PSB-Retail» ( «Promsvyazbank»)
- Beauty of communication "Cell World"
- LEADER
- Alfaklik (Alfa-Bank)
- Unistream
- Sberbank Online
- Beauty of communication "Forward Mobile"
- Beauty of communication "Euroset"
- Beauty of communication "Messenger"
- Payeer
- Beauty of communication "Tsifrograd"
- SWIFT bank transfer
- LiqPay
- Privat24
- Wallet
What are the conditions for using the CPU?
A permanent load of 100% leads to restrictions on your virtual server. On one server, the allowable load is not more than 25%. If you want to use 100% constantly contact us to create a tariff plan for you or use the dedicated server service.